Head of Operations

Alessa McNally

As our Head of Operations, Alessa (Flip) McNally is responsible for developing all aspects of service, culture and experience while shaping the structure of the business for sustained growth. Over the past 17+ years, her career has been rooted in property with a focus on hospitality and the human experience. Alessa brings a perspective on our industry and our future that is fresh and influenced by her time working in both Montreal and London, UK. From creating strategies aimed at our people getting the most out of M, to making sure even the smallest moments are celebrated, Alessa’s influence helps us challenge the norms of our industry daily.