Position: Host (The Cartier Office)

Type: Part-time (Hourly)

Location: 147 Cartier, Pointe-Claire

Start Date: ASAP

Who We Are:

M is the standout choice for real estate in Montreal and a name renowned for extraordinary experiences. We believe in the power of positivity, the impact of a single moment, outdoing ourselves, and adding value overall. Our business is primarily centered around the transactional nature of real estate, but our values are rooted in creating lasting memories by elevating all that we touch. We love nothing more than working with people who feel the same way.

Position Profile:

Reporting to the Head of Operations, the Host is the first and last point of contact for anyone interacting with one of our physical spaces. As such, a Host is also among the most impactful representations of our brand. Far more than a receptionist, an M Host is an ambassador for our brand and an experience curator. They are dynamic, positive, detail-oriented, and intuitive members of the M team.

Requirements:

• Is a welcoming, personable, and warm individual who enjoys meeting new people

• Values being a part of a team and the trust, communication and accountability that entails

• Considers themselves a detail-oriented individual who welcomes organization and playing their role in a seamless process

• Understands the importance of being a brand ambassador

• Is a proactive person, considering future needs as a priority

• Has an innate desire to make people feel looked after

• Confident in learning new systems and platforms

• Confident in detail-oriented document verification

• A multi-tasker who manages occasional pressure comfortably

• Ability to maintain positive customer service

• A naturally positive problem-solver who aligns with M Immobilier’s core values

  (noted above in ‘who we are’)

Responsibilities:

• The Host provides support and service to our Head Office members reflecting the extraordinary experiences expressed in our core Vision and Values.

• Each space is outfitted with a suite of hand-selected amenities. The Host is responsible for maintaining a detailed inventory, stocking supplies, and placing orders for the Cartier Office when stock is running low.

• The Host should seek approval from management before placing orders and is responsible for tracking shop-related purchases and expenses ensuring they all fall within the monthly budget.

• The Host is responsible for opening, closing, and maintaining their space.

• The Host will dedicate a minimum of 7 hours per week to document verification (to be trained in-house)

• The Host is responsible for ensuring that the people visiting our spaces are welcomed and treated with attention and kindness for the duration of their stay. At a minimum, this includes: greeting guests, hanging coats, maintaining a high level of cleanliness and introducing and executing our bespoke beverage program.

• The Host fields all calls to their respective location and is responsible for screening and directing calls to the appropriate recipients.

• Each one of our spaces is equipped with a private meeting room. The Host is responsible for managing the booking of these rooms and monitoring their usage while providing an extraordinary client experience. This includes but isn’t limited to: understanding the needs of the person booking the room, preparing the room in advance (water, notebooks, pens, taking coffee/tea orders in advance etc.) and making sure the room is cleaned and put back to its original state after each meeting.

• Our Host should take ownership of their space and continually re-evaluate what can be done to provide an extraordinary experience for visitors.

Respect in the Workplace

It is M’s commitment to ensure this place of work is free from negative, aggressive, and inappropriate behaviours, and that the environment is structured to provide high-quality services in an atmosphere of respect, collaboration, positivity and safety. All employees have the right to be treated with dignity and respect.

All complaints of negative and inappropriate workplace behaviours will be taken seriously and followed through to resolution. Employees who file complaints will not be unfairly judged for “whistle-blowing” or reporting others for inappropriate behaviour.